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Go Public Investigation Reveals Five of Canada’s Largest Banks Are Pressuring Employees to Meet Unrealistic Sales Goals

A CBC Go Public investigation has revealed employees from all five of Canada’s largest banks — RBC, BMO, CIBC, TD and Scotiabank — are coerced to “upsell, trick and even lie” to customers in an effort to meet unrealistic sales targets. Many bank employees have even expressed concern they are at risk of losing their job if they don’t meet these targets, which are closely monitored.  

TD Teller Admits To Making Customers Pay In Order To Make Sales Target

‘I will do anything I can to make my goal’: TD teller says customers pay price for ‘unrealistic’ sales targets.

Bank employees say their jobs depend on upselling customers for products that can put them into debt

– Erica Johnson · Investigative reporter · CBC News March 6, 2017

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